- Click on AutoAnswer --> edit call menu
- Review the Call Sequence displayed. Say the steps outloud as though you are the caller and determine if any step appears out of place or is simply incorrect
- If your calls route to submenus (you can tell a submenu apart by the small magnifying glass icon), open each submenu (either click on the magnifying glass icon or select the submenu from the Qwik Jump drop-down) and review the steps for inaccurate/incomplete information
Do you see a banner across the top of your Admin Panel alerting you to a failed configuration push?
Click the button within the banner to force a configuration file push from Fonality's Data Center to your {{ fon.product( site.hostname ) }.
Most customers experiencing a call routing issue find that they made changes to their internal structure but forgot to update the trixbox Pro .