Login all Agents
You must first login each agent before they can begin receiving queue calls. Please read How do I login my ACD agents? for detailed instructions on logging into a queue.
Setup your Queues
Every queue configured on your system is unique. You must add agents to each individual queue and log them in before they can begin receiving queue calls. Please read How do I add a new queue?
for instructions about setting up queues.
Multiple Queue Calls / Ignore if Busy
Every extension on your server has the following two options located in the Extension configuration page:
- Queue Ignore-if-Busy
- Multiple Queue Calls
If you would like your ACD Agents to receive queue calls at all times, please set
Queue Ignore-if-Busy
to 'no' and
Multiple Queue Calls
to 'yes' for
every extension
that is part of a Queue.
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