キューの種類

These are the six possible call distribution strategies for your Queue:

• fewest total calls:  Agents are rung according to who has received the fewest total calls.
• least recently answered: Agents are rung according to who has waited the longest since last answering a call.
• ring random user: Agents are rung in a random order.
• ring all: All agents are rung. The first to pick up gets the call.
• round robin (circular hunt): Agents are rung according to the order they are listed in the queue.
• round robin with memory: Just like round robin, except the ringing begins with the agent right after whomever received the last call.

HINT:

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Queue Type

to view this list at any time.