These are the six possible call distribution strategies for your Queue:
- fewest total calls: Agents are rung according to who has received the fewest total calls.
- least recently answered: Agents are rung according to who has waited the longest since last answering a call.
- ring random user: Agents are rung in a random order.
- ring all: All agents are rung. The first to pick up gets the call.
- round robin (circular hunt): Agents are rung according to the order they are listed in the queue.
- round robin with memory: Just like round robin, except the ringing begins with the agent right after whomever received the last call.
HINT:
Hold your mouse over the blue ? mark superscripted at the end of
Queue Type
to view this list at any time.