To login in your ACD Agents, please perform the following steps from the Agent's IP Phone (including softphones):
- Dial *54 (Remember that *54 = *LI or LOG IN)
- Enter the Agent's extension number + #
- Enter the Agent's voicemail password (numeric only) + #
- The trixbox Pro will say 'Agent logged in'
- Your Agents are now ready to receive calls from any queue where they are a member
To log agents out of all queues:
- Dial *56 (Remember that *56 = *LO or LOG OUT)
- Enter the Agent's extension number + #
- Enter the Agent's voicemail password (numeric only) + #
- The trixbox Pro will say 'Agent logged off'