リンクされたサーバー配下の内線をACDキューに追加する
In order to route queue calls from one server to agents on a linked server, you must make sure the servers are linked, add the linked-server agents to the queue, and log them into the queue.
To link your servers, follow these steps:
- Click on Options --> link server
- Any servers capable of linking with your server are listed under the 'Link with another trixbox Pro server:' drop-down.
- Select a server from the drop-down
- Click 'Link Server'
To add linked-server agents to the queue, follow these steps:
- Click on ACD --> view queues
- Hold the control key and click on every agent that should be a member of the queue. Available agents are listed by Server ID in groups. Once all relevant agents are highlighted, click 'Add Agent'
- From the Ring column, select the duration in seconds that each agent's phone should ring. 1 ring is approximately equal to 5 seconds
- Click 'Apply All Changes' at the bottom of the page
To log your agents into all queues at once, follow these steps:
- Dial *54 (Remember that *54 = *LI or LOG IN)
- Enter the Agent's extension number
- Enter the Agent's voicemail password (numeric only)
- The trixbox Pro will say 'Agent logged in'
- Your Agents are now ready to receive calls from any queue where they are a member
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