キュー通話を携帯電話に転送する

Agents on cell phones

To configure a queue agent to answer calls from their cell phone or home phone:

1. Click on Extensions
2. Select the extension that belongs to the agent whose calls you wish to forward
3. Under Extension Options, in the Call Forwarding field, enter the phone number of the agent’s cell phone or home phone as it would be dialed from within the system internally (include the leading '9' or whichever digit you have specified for dialing outside lines)
4. Set Queue Press-to-accept to yes so that calls will never end up in your agent’s personal cell phone voicemail
5. Click Update Extension
6. The agent should now dial *50 from their desk phone to log in to their queues and instruct the system to respect the call forwarding settings you just updated

Once the agent is logged in with *50, calls will now go to their cell phone or home phone.

Alternatively, the agent can set their own forwarding phone number in the User Panel by selecting Forward my calls to a single number in the Features tab.

Agents can also use FindMe if your system supports FindMe

Optionally, you can set ‘Audio Intro…’ in the queue details to a recording that says something like “Customer Service” or “Tech Support.” This will announce to the answering agent  which queue the call is coming from.