既知の問題

プログラムファイルディレクトリの中のHUD3システムファイルを修正すると、HUDをアップグレードできなくなってしまう。

HUD3をWindows Vistaで初期ディレクトリ(C:/Program Files/Fonality/HUD3.0)にインストールし、HUD3.iniをFARやほかのファイルマネージャーやエディターを使って修正すると、Windows Vistaのプログラムファイルのコンテンツミラーリング機能が原因で、 お使いの HUD3クライアントは利用可能の新しいバージョンとしてHUDを正しくアップデートできなくなってしまいます。

そのような場合、HUD3.0のフォルダーから管理者の権利（ファイルマネージャーは管理者として起動しないでください。ショートカットプロパティか、ショートカットのポップアップメニューアイテムの「管理者として起動する」のチャックをはずしてください。）を必要としないすべてのファイルを削除し、それからHUD3のアップデートもしくはインストールを行ってください。

プログラムディレクトリの中に保存されているどのHUD3ファイルも改造しないようにお願いいたします。

Outlookを通じてHUDで電話をかけると、"New Call"のダイアログが閉じてしまうもしくはOutlookがコールを中断してしまう。

やり直すためのステップ:

MicrosoftOutlook の中でのTAPIの実行が原因でこの問題が起こります。Fonality社がOutlookアプリケーションを修正することが著作権の問題上できません。以下のシンプルな対処方法はOutlookアプリケーションを閉じる The simple work-around is not to close the Outlook application or the "New Call" dialog while on an active HUD call.

1. Open Outlook Contacts
2. Double-click on a contact in order to place a call via HUD
3. Once your call is connected, close the "New Call" window or close Outlook
4. The call is dropped

More than 8 thousand Outlook contacts causes issues with HUD Outlook Integration.

If you have greater than 8 thousand contacts in your Outlook Contacts view, you will need to increase the amount of system memory available for HUD.  You must perform the following:

1. Navigate to C:\Program Files\Fonality\HUD3.0 in Windows Explorer (double-click My Computer to begin)
2. Right-click the HUD Settings file and choose Open With Notepad
3. Add the following two lines at the bottom of the file:
   1. -Xms128m
   2. -Xmx256m
4. Save the file
5. Restart your HUD3 Client software

These two lines change the following HUD3 attributes:

1. The first line specifies the initial java heap size (memory) in megabytes
2. The second line specifies the maximum java heap size (memory) in megabytes

HUD3 Graphically Unusable on Mac

If your HUD3 client ever has graphic rendering issues like these:

Please do the following to resolve this issue:

1. Uninstall HUD3 completely
   1. Open a Finder window and navigate to your Applications directory
   2. Hold down the Command key and click the HUD3 executable and any other files with the word "HUD" in them
   3. Move all of the selected files to the trash (Command + Delete is quickest)
   4. Type in your password to authorization the removal of the HUD3 application
2. Remove all traces of HUD from your computer
   1. Open Terminal.app (you can find it in the Applications --> utilities directory)
   2. Once the application opens, type cd /Users/<your username>/and press return
   3. Type sudo rm -rf .Fonality and press return
   4. Enter your system password at the password: prompt (if you are running as the Root account already - you will not be asked for a password)
3. Download HUD3 client again
   1. How do I install HUD Client?

HUD3 Edition "mysteriously" downgrades

(from Queues --> Agent for example)

Last night (1/13/2009) the HUD3 team made a significant upgrade to the HUD3 Authentication Server (HUS).  All HUD3 Edition information is now pulled from the customer database.

IMPORTANT:
If you are missing HUD Queues please follow these instructions:

File -> Settings -> Connection.  Click Load Settings from Server

Desktop Alert "Answer" icon does not work with Softphones

The Fonality Softphone does not include a feature known as "auto off-hook" like Aastra or Polycom phones.  Because this feature is lacking, HUD3 cannot "answer" an incoming call to a softphone using the desktop alert "answer" icon.

You must answer an incoming call to your softphone via the softphone's GUI interface.

Randomly losing Contacts or Permissions

In your HUD3 client, please do the following:

File -> Settings -> Connection.  Click Load Settings from Server

If the HUD3 client suddenly stops displaying all your Contacts or perhaps you lose the ability to see Agents in your Queues, please Load your Settings from the server as described above.

HUD runs poorly, slowly, is clunky, isn't responsive

You may need to upgrade your JRE (Java Runtime Environment) in order to provide HUD the foundation it requires to run efficiently.

If you are not the administrator for your organization, you will likely NOT be able to upgrade the JRE installed on your machine without administrator privileges.  Please contact your administrator and request a JRE upgrade.

Please visit Sun's Java Download Page in order to get the proper Java package for your environment.

The current recommended version for Windows users (XP or Vista) is 1.6.11.  Mac OS X users have Java 1.6 installed by default with Leopard, and Tiger users can upgrade via the Software Update application.

Software Update can be accessed by:

1. Click the Apple Icon in the top left-hand corner of your desktop
2. Select Software Update... from the list
3. Install any Java updates that exist

 HUD3 won't connect from my laptop!

1. Open your Network Connections from the Start menu (Windows)
2. Click Advanced --> Advanced Settings
3. Move your on-board network connection to the top priority (over your wireless)
4. Save your changes

HUD3 should try to connect via the LAN interface first and then attempt to connect via the wireless.  It appears that some laptops don't report that the LAN interface is available unless it is prioritized properly.