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HUD３機能比較表

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    機能

    　HUDパーソナル　

    　HUDチーム　

    　HUDエージェント　

    　HUDキュー　

    オペレータパネル (w/ BLF) *

    		        

    パーク保留

    		        

    ドラッグ＆ドロップ通話コントロール

    		        

    色分けされた通話ステータス

    		        

    ドラッグ＆ドロップでボイスメールに転送

    		        
    Extension Sorting        
    Enterprise Instant Messaging        
    Outlook Integration        
    Presence Management         
    Click-to-Call Mobile Phones        
    Click-to-Email        
    Desktop Alerts        
    Interactive Desktop Alerts        
    Group & User Permissions        
    Extension Grouping        
    Extension Search        
    Extension Search - QuickMenu        
    Shortcuts (Hotkeys)        
    On-the-Fly Recording        
    Queue Status        
    Agent Login/Logout        
    Call Barging (active)        
    Call Monitoring (passive)        
    Web Access to Recordings        
    Advanced Web Launcher        
    Queue Summary Component        
    Queue Detail Component        
    “No one is Answering” Alert        
    Abandoned Call Alert        
    Agent Broadcast Alerts        
    Reset Queue Stats        

     


    Operator Panel (w/ BLF) *     supported     supported     supported     supported
    Call Parking Area     supported     supported     supported     supported
    Drag & Drop Call Control     supported     supported     supported     supported
    Color-Coded Call Status     supported     supported     supported     supported
    Drag & Drop to Voicemail     supported     supported     supported     supported
    Extension Sorting     supported     supported     supported     supported
    Enterprise Instant Messaging     supported     supported     supported     supported
    Outlook Integration     supported     supported     supported     supported
    Presence Management     supported     supported     supported     supported
    Click-to-Call Mobile Phones     supported     supported     supported     supported
    Click-to-Email     supported     supported     supported     supported
    Desktop Alerts     supported     supported     supported     supported
    Interactive Desktop Alerts     -     supported     supported     supported
    Group & User Permissions     -     supported     supported     supported
    Extension Grouping     -     supported     supported     supported
    Extension Search     -     supported     supported     supported
    Extension Search - QuickMenu     -     supported     supported     supported
    Shortcuts (Hotkeys)     -     supported     supported     supported
    On-the-Fly Recording     -     -     supported     supported
    Queue Status     -     -     supported     supported
    Agent Login/Logout     -     -     supported     supported
    Call Barging (active)     -     -     supported     supported
    Call Monitoring (passive)     -     -     supported     supported
    Web Access to Recordings     -     -     supported     supported
    Advanced Web Launcher     -     -     supported     supported
    Queue Summary Component     -     -     -     supported
    Queue Detail Component     -     -     -     supported
    “No one is Answering” Alert     -     -     -     supported
    Abandoned Call Alert     -     -     -     supported
    Agent Broadcast Alerts     -     -     -     supported
    Reset Queue Stats     -     -     supported
     
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