このページは2010年 1月 22日, 15:39に更新されました by Kyosuke

プロフェッショナルサービス

発着信すべてを録音します
通話が録音されることを知らせるビープ音が再生されます
録音された通話を容易に検索するために、サーバー本体に管理プログラムを配置し、ウェブ画面から通話の種類、時刻、日付、発信者番号、発信先番号などで検索できるようになっています
各内線レベルで録音の設定を行うことが出来ます

Account Code Support

· Track time spent on a particular account or perform client charge-backs by assigning an account number to each outgoing call.

· Generate downloadable CSV reports from an easy to use web interface.

Custom IVR with Reporting - Support of client account code/PIN#

· Collect information from callers such as account, pin or ticket number.

· This information can be used to playback account balances, open service tickets, and/or pop-up client information screens.

· You can also choose to receive an html email with daily snapshots from the application.

Store Locator

· Provide your clients with the ability to locate your nearest store/office locations.

· Callers enter their zip code or area code and are provided with full/specific information regarding their desired location, or be given an option to have the call directly forwarded to their location of choice.

Media Gateway

· Free up CPU cycles on your PBXtra by terminating your telecommunications links on a dedicated high powered Media Gateway.

· Load balance incoming calls across multiple Media Gateways and build fail safe configuration for your business.

Auto-Failover LBS

· Automate failover between Live Backup Server (LBS) nodes.

· Use our tools from your Network Monitoring software to manage failover without human intervention.

· Save precious time during an emergency when you don't need to go onsite in if your PBX is subject to hardware failure.

CRM/Ticketing System Integration with HUD pop-ups

· Launch your favorite web-based CRM or Ticketing system on the agent’s desktop for every incoming and outgoing call.

· Improve clients’ service experience and the productivity of your call center/sales agents.

· We can also build custom application integrations between most custom network based enterprise software packages.

Surveys

· Gain insight into your clients’ service experience by ending every call with a customer survey.

· Results are stored in a database and reports are emailed out at the end of every workday.

Multimedia Voicemail Alert/Notification with remote management

· Manage your off-business-hours client service requests through this powerful escalation/notification tool.

· Alert your employees and management of emergency situations during the day and after hours.

· Ensure that emergency service requests are answered in a timely fashion by your on-call staff.

· Easily create different levels of management escalation/notification with varying time intervals and progressive escalation paths with just a few clicks.

· Keep everyone alerted regardless of whether they use email, text messages, pagers or cell phones.

· Manage it all remotely. Use a simple management interface to configure alert options quickly and easily.

· Have peace of mind that in the event of an emergency the appropriate people will be alerted according to the rules you have specified--until the situation has been resolved.

WakeUp Call Application

· Send automatic, hotel-style wakeup calls to extensions on your PBX.

· Schedule wakeup calls through the phone quickly and easily.

· Allow guests to schedule their own wakeup calls, or have the operator schedule it for them.

· Enjoy the freedom of managing wakeup calls remotely if needed.

Fax Server/Email to FAX Gateway

· Send and receive faxes directly from your PBX.

o All incoming faxes are emailed to the appropriate user as a PDF document.

o Send faxes via email by attaching the fax content as a PDF file and sending it to FAX Server.

· Store and archive all faxes on a per user basis.

· Includes an intuitive user interface for saving, deleting and managing faxes and fax history.

· Simple and remote admin interface allows you to create users, assign fax addresses and to monitor fax server status with ease.

プロフェッショナルサービス

目次

目次