プロフェッショナルサービスで実装した機能例
October 15, 2009
· Record all incoming or outgoing calls to the local PBX.
· Play a beep to indicate the call is being recorded.
· All recordings are available from a local Admin Panel which provides an interface to search recordings by type, extension, source/destination and date/time.
· Recording is configurable on a per extension basis from the same local Admin Panel.
· Price Range: from $3,480+20% annual support to $4,500+20% annual support
· Track time spent on a particular account or perform client charge-backs by assigning an account number to each outgoing call.
· Generate downloadable CSV reports from an easy to use web interface.
· Price Range: from $1,500+20% annual support to $2,500+20% annual support
Custom IVR with Reporting - Support of client account code/PIN#
· Collect information from callers such as account, pin or ticket number.
· This information can be used to playback account balances, open service tickets, and/or pop-up client information screens.
· You can also choose to receive an html email with daily snapshots from the application.
· Price Range: from $2,500+20% annual support to $5,500+20% annual support
· Provide your clients with the ability to locate your nearest store/office locations.
· Callers enter their zip code or area code and are provided with full/specific information regarding their desired location, or be given an option to have the call directly forwarded to their location of choice.
· Price Range: $3,000+20% annual support
· Free up CPU cycles on your PBXtra by terminating your telecommunications links on a dedicated high powered Media Gateway.
· Load balance incoming calls across multiple Media Gateways and build fail safe configuration for your business.
· Price Range: from $600+20% annual support to $1,800+20% annual support
· Automate failover between Live Backup Server (LBS) nodes.
· Use our tools from your Network Monitoring software to manage failover without human intervention.
· Save precious time during an emergency when you don't need to go onsite in if your PBX is subject to hardware failure.
· Price Range: from $1,200+20 %annual support to $2,600+20% annual support
CRM/Ticketing System Integration with HUD pop-ups
· Launch your favorite web-based CRM or Ticketing system on the agent’s desktop for every incoming and outgoing call.
· Improve clients’ service experience and the productivity of your call center/sales agents.
· We can also build custom application integrations between most custom network based enterprise software packages.
· Price Range: from $600+20% annual support to $5,000+20% annual support
· Gain insight into your clients’ service experience by ending every call with a customer survey.
· Results are stored in a database and reports are emailed out at the end of every workday.
· Price Range: from $2,500+20% annual support to $4,500+20% annual support
Multimedia Voicemail Alert/Notification with remote management
· Manage your off-business-hours client service requests through this powerful escalation/notification tool.
· Alert your employees and management of emergency situations during the day and after hours.
· Ensure that emergency service requests are answered in a timely fashion by your on-call staff.
· Easily create different levels of management escalation/notification with varying time intervals and progressive escalation paths with just a few clicks.
· Keep everyone alerted regardless of whether they use email, text messages, pagers or cell phones.
· Manage it all remotely. Use a simple management interface to configure alert options quickly and easily.
· Have peace of mind that in the event of an emergency the appropriate people will be alerted according to the rules you have specified--until the situation has been resolved.
· Price: $3,200+20% annual support
· Send automatic, hotel-style wakeup calls to extensions on your PBX.
· Schedule wakeup calls through the phone quickly and easily.
· Allow guests to schedule their own wakeup calls, or have the operator schedule it for them.
· Enjoy the freedom of managing wakeup calls remotely if needed.
· Price: $3,280+20% annual support
Fax Server/Email to FAX Gateway
· Send and receive faxes directly from your PBX.
o All incoming faxes are emailed to the appropriate user as a PDF document.
o Send faxes via email by attaching the fax content as a PDF file and sending it to FAX Server.
· Store and archive all faxes on a per user basis.
· Includes an intuitive user interface for saving, deleting and managing faxes and fax history.
· Simple and remote admin interface allows you to create users, assign fax addresses and to monitor fax server status with ease.
· Price Range: Starting from $3,500+20% annual support (price depends on the number of fax lines)