HUD3
Help!
Then, you might be asking yourself, "how do I use all these features? I have no idea what they do!" Watch the video embedded in this page to learn how to quickly access help for any component of HUD:
Get Help!
What is HUD exactly?
HUD serves as Fonality's flag-ship software application bringing all of the power and control of a traditional operator switchboard to your desktop.
Using HUD, Fonality customers have the ability to:
- See the current status of other employees (on the phone or off, available for chat, type of current call, etc.)
- Drag-and-drop to transfer calls
- Double-click to leave a voicemail
- Send SMS
- View Call Queue Statistics
- Check their own Voicemail
- Much, much more...
All of the options listed above are permissible via the Extensions --> groups tab of the trixbox Pro Admin Panel. Administrators can control virtually every aspect of the HUD Client with one exception: HUD Chat is available for everyone and cannot be turned off.
How do I install it?
What else ya got?
If you need assistance with any aspect of HUD, please see the help topics available at left or choose from the list below:
- ... for SOHO Customers
- ... for the Call Center
- About
- Barge or Monitor
- Call Parking
- Changing Languages
- Chat
- Chat History
- Command Line Options
- Conferences
- Departments
- Download HUD
- Forgotten Password
- How do I delete all server groups?
- How do I install HUD Client?
- How do I transfer a call to someone's voicemail?
- How do I transfer a call using HUD?
- How is ESA Calculated?
- How much bandwidth does HUD3 use?
- How to manually trigger the web-launcher
- HUD Web Launcher
- HUD2 vs. HUD3
- Contacts
- I cannot login to HUD
- External Contacts
- Installing HUD3
- Known Issues
- Logs
- Mini Personal Window
- Minimum Requirements
- Outlook Integration
- Personal Window
- Progress Window
- Queues View
- Settings
- Uninstalling HUD Components
- Using HUD Remotely
- Version History
- Visual Voicemail
- Why can't I see my Queues?