ACW(オペレーターが各キュー通話後に残りの処理を行う時間)設定

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    2021年 9月 24日, 13:05 現在の版

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    If your ACD Agents require time at the end of each call to enter notes into a customer's account, you can set a global queue 'wrap-up time'.  Wrap-up time is a duration in seconds or minutes when the queue will not send a holding caller to an agent's phone.  During this wrap-up time, agents can finalize any notes they need to write within a customer's account page.

     
    To set the wrap-up time, follow these steps:
    1. Click on ACD --> view queues
    2. Click on the name of the queue you wish to modify
    3. From the 'wrap-up time' drop-down, select an appropriate length of time.  1-3 minutes should be enough for most customers.  Your needs may vary.
    4. Click 'Apply All Changes' at the bottom of the page
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